We understand that plans can change. Please review our cancellation guidelines before placing or modifying your order.
Cancelling an Order
Customers may request to cancel an order before it has been processed or dispatched. Once an order has entered the preparation or shipping stage, cancellation may no longer be possible.
Cancellation Request
To request an order cancellation, please contact our customer support team as soon as possible by phone, WhatsApp, or through our Contact Us page. Please provide your order details to help us process your request promptly.
If Your Cancellation Is Approved
If your cancellation request is approved before the order is processed or dispatched, any eligible payment received will be refunded using the original payment method or another mutually agreed method, where applicable.
Non-Cancellable Orders
Orders may not be eligible for cancellation if:
- They have already been processed or dispatched.
- The products are prepared specifically for your confirmed order.
- Delivery is already in progress.
Bulk & Commercial Orders
Bulk, wholesale, distributor, and HORECA orders may be subject to separate cancellation terms agreed upon at the time of order confirmation.
Need Assistance?
If you have questions about cancelling an order, our customer support team is ready to assist you.