Your satisfaction is important to us. Please review our return and refund guidelines before placing an order.
Our Commitment
At Cherish Foods, we are committed to delivering premium-quality frozen food products. Every order is carefully checked before dispatch to ensure it meets our quality standards.
Eligible Returns
Due to the perishable nature of frozen food products, returns are generally not accepted once an order has been delivered. However, we will review return or replacement requests if:
- You received the wrong product.
- The product was damaged during delivery.
- The packaging was significantly damaged upon arrival.
- The product quality is found to be unsatisfactory due to an issue attributable to us.
How to Report a Problem
If you experience any issue with your order, please contact us as soon as possible after delivery. To help us investigate, you may be asked to provide:
- Your order details
- Photos of the product and packaging
- A brief description of the issue
Refund or Replacement
Once your request has been reviewed and approved, we may, at our discretion:
- Replace the affected product.
- Issue a refund using the original payment method, where applicable.
- Offer another appropriate resolution based on the circumstances.
Items Not Eligible for Return
We may not accept returns or provide refunds for products that:
- Have been opened or partially consumed.
- Were not stored according to the recommended freezing conditions after delivery.
- Were damaged due to customer handling or misuse.
- Are returned for reasons unrelated to product quality or order accuracy.
Need Assistance?
If you have any concerns regarding your order, our customer support team will be happy to assist you and work toward a fair resolution.